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DHFL Pramerica Life Insurance

Leading life insurer in India turns to OpenText for enterprise-wide digital transformation

DHFL Pramerica Life Insurance logo

DHFL Pramerica Life Insurance improves operational efficiencies with OpenText Managed Services and enterprise solutions

Our customers demand a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach using OpenText AppWorks and OpenText Content Suite has helped us manage our rapid growth while continuing to scale our high-level of customer service.

Anoop Pabby, Managing Director and CEO, DHFL Pramerica Life Insurance

Challenge

  • The need to digitize multiple paper-based and manually-intensive administrative tasks
  • Ensure more customers could access the right level of life insurance quickly and easily
  • Accomodating rapid growth while continuing to deliver high-levels of customer service

Product(s)

Value

  • Digitized multiple end-to-end life insurance business processes
  • Decreased transaction time from hours to seconds
  • Created 150,000 new insurability receipts in less than two years
  • Reduced processing costs by 25–30%

About DHFL Pramerica Life Insurance

DHFL Pramerica Life Insurance Co. Ltd. (DPLI) is one of India’s most progressive life insurers, with 126 branches across India and more than 3,900 employees and $550 million assets under management.

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